After calculating her monthly budget and estimating she needed to cut back, Lidcombe resident, Joan Lambert (29), decided to end her Foxtel subscription. That was until she spoke with a Foxtel consultant, who applied more emotional guilt than a co-dependent partner.
“I tried to end my Foxtel subscription, but they just wouldn’t let me,” said Joan. “They kept asking me questions like, “So, what’s really behind this?” They didn’t believe me, like I had some secret reason.”
After the Foxtel representative said that, “But Joan, we can change,” Joan realised where she had heard such emotional guilt before – during a relationship breakup. It was then that Joan realised she had to use the same tactics.
“I started telling them that we should see other services – Netflix, Stan, Amazon Prime. They kept saying they’d lower my fee, but in the end I put the nail in the coffin when I said, “Look Foxtel, it’s not you, it’s me.” Goodbye.”
Since the breakup, Joan is moving on with her life, despite texts, emails, and phone calls about reconciling.